FAQ

FAQ

 

GENERAL QUESTIONS


Q. How do purchase my order on the site?
To order your purchase:-

  1. Click the “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue to add other products into the cart or click “Checkout” to proceed with your payment for the products.
  3. You'll reach a log-in page where you need to log in to your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed with your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click the “next” button.
  5. From here, you need to select your shipping methods and click the “next” button.
  6. Next, you'll need to choose your payment method then click the “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and conditions.
  8. Click “Confirm Order” to complete the order.


Q. What are the payment methods available?


The Best Gift Delivery offers 3 payment methods as shown below:-


1. Credit Card / Debit
Via EGHL (Visa or Mastercard / Internet Banking)

 

2. PayPal

 

3. Bank Transfer

-  For Bank Transfer payments, we will only be able to fulfill your order after the payment has been received by us. Please send us a screenshot or an image of the bank in receipts as proof of payment to thebgdonline@gmail.com with the order number stated as the subject.


Q. What should I do when my credit/debit card payment is failed?
Kindly make a contact or Whatapps us (012-5018816) to check out the order status and payment.

 

Q. How do I know if my order is confirmed?

You'll receive an order confirmation email at the email address provided to us. It will be an automatically generated email, so do check your spam folder if you do not see the email in your inbox.

 

Q. Can I change my order details?

For any changes that you wish to do: change address, phone number....etc, you can send the amendment details either through thebgdonline@gmail.com or Whatapps (012-5018816) by stating your order number to us. The changes should do at least 24 hours or 1 day before your intended delivery time and slot. We could not accept any last-minute changes on the date of delivery to make sure your order will be delivered on time.

 

Q. When will you deliver my order?

The delivery will be done in the range of time that has been defaulted (1 pm - 5 pm) every working day only. Kindly understand that the delivery may not take exactly sharp as your preferred time, as there are still things we can't control like extreme weather, heavy traffic jam on roads which may delay our delivery time.

 

Q. Can you ensure that you'll hand over the products to the recipient?

For fast and efficient delivery, please ensure that your recipient is present at the address provided to receive the products. Alternatively, we will contact the receiver or give a notice to the sender, either to pass the products to the family members, colleagues, or security guard with the permission of the sender or receiver. 

 

Q. What if I collect my bubble balloon at your retail shop?
Own pick-up orders are welcomed and your bubble balloons usually will be ready within 2 working days. You will be able to collect your bubble balloon in the next 2 working days (we will contact you for the confirmation of the collection date & time). For safe, any orders made online must be at least 3 working days before your collection date to avoid disappointment or unexpected situations.

 

Q. How long will my bubble balloon stay floating?
According to the overseas manufacturer, a bubble balloon normally flys for anything about 2 days, but it depends on the weather, temperature, atmospheric conditions, exposure, and enclosed areas, etc. that causes oxidation/deflation to the balloon will affect the normal floating time. Because of the material they are made with, they last a lot longer than your normal helium balloon! Upon receiving your balloon, the actual floating time may change depending on how you manage and keep it. It will continue to stay afloat, provided if you keep it well & take good care of the balloon.

 

As we provide the best service and quality, we will carefully check and ensure the bubble balloon is alright every time before delivering to the customer. Thus, all products sold at www.thebgd.com are not exchangeable, returnable, or refundable. Please read our Terms & Conditions, and individual product descriptions carefully before purchasing the products. Take note that understanding the products before you purchase is your responsibility and at your own concern.

( * Please refer to our Terms & Conditions and Return & Refund policy page )

 

Q. What happened to my bubble balloon after exceeding the floating time?
The stickers printed on the bubble balloon will begin to peel as the balloon slowly starts to deflate. Eventually, you may peel off the whole stickers slowly and then keep the bubble balloon well after defeating it. 

 

Q. Is there any message card provided so that I can write a message?
Yes, there is a message card provided and you can write down your message on there. We know sometimes how important words are to say what you need to say. So, as the bubble balloon product is our specialty, your message will be printed and displayed on the bubble balloon there too. However, there is a limit to it - a maximum of 30 characters including spaces & symbols.

 

 

ADDITIONAL INFORMATION


Q. What gas are you using and is it safe to use?

All inflated products are sold at www.thebgd.com are using helium gas. Helium gas is a safe, non-flammable, non-toxic gas that is lighter than air. It can be used safely either indoors or outdoors, provided appropriate care and attention is taken. Please do not inflate helium-filled balloons with your mouth, use a proper balloon inflator to inflate the balloons or insert a straw to slowly deflate the balloons.

 

Q. How to change my account personal information and shipping address?

  • Log in to your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.


Q. I forgot the Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill in the email that was used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.


Q. Can I cancel an existing order that has been made?
Yes,  only if the order is still on pending status.

- Please send an email to our customer's service email at thebgdonline@gmail.com with the message title “Request to cancel order” to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be canceled.


Q. What is the product's transaction currency?
All products transaction currency will be done in RINGGIT MALAYSIA.

 

Q. Which areas do you have cover for delivery and how much were the fees about?
Please refer to the delivery information stated on each of the individual products. Note that delivery will ONLY be available within Ipoh areas only, and the fees are unified as RM15. For certain far-off locations (Chemor, Batu Gajah..etc) there will be an additional surcharge. If in this case, our team will make a contact with you.  If you have any inquiries regarding delivery areas, you may find out more here: www.ipoh.thebgd.com/delivery-informations.

 

 

OTHERS


Q. I still have doubts!

Sorry that we're unable to clear your doubts on the F.A.Q page. Please kindly send us an email to thebgdonline@gmail.com for us to clear your doubts or contact us directly at 05-545 8899/ 012-5018816